Refund Policy

At The Note Audio, we want you to be completely satisfied with your purchase. Because our products are digital software that can be downloaded immediately, we have established the following refund policy.

14-Day Refund Period

If you purchased a plugin product from The Note Audio, you are eligible for a full refund within 14 days from the date of purchase, provided the following conditions are met:

• The product license has not been activated on any device.
• The product has not been downloaded from your account.

If you have downloaded or activated the product within 14 days of purchase, you may still request a refund if the product has a verifiable technical issue that prevents it from functioning as described and our support team is unable to resolve the issue within a reasonable timeframe.

After 14 Days

After 14 days from the date of purchase, refunds are generally not available. However, we may consider refund requests on a case-by-case basis in exceptional circumstances, such as:

• A critical, reproducible bug that renders the product unusable, which our team is unable to fix within 30 days of it being reported.
• Accidental duplicate purchases of the same product.

Free Products

Products offered at no charge (free plugins) are not eligible for refunds, as no payment has been made.

Bundles and Discounted Products

If you purchased a product as part of a bundle or during a promotional discount, the refund amount will be based on the actual amount paid, not the full retail price of the individual products.

How to Request a Refund

To request a refund, please contact our support team by email at support@thenoteaudio.com with the following information:

• Your order number or the email address used at purchase.
• The name of the product(s) you would like refunded.
• The reason for your refund request.

We aim to respond to all refund requests within 3 business days. Approved refunds will be processed to the original payment method and may take 5–10 business days to appear on your statement, depending on your bank or payment provider.

Chargebacks

We kindly ask that you contact us before initiating a chargeback with your payment provider. Filing a chargeback without first contacting our support team may result in your account being suspended and may delay the resolution process. We are committed to resolving any issues promptly and fairly.

Changes to This Policy

The Note Audio reserves the right to modify this refund policy at any time. Any changes will be posted on this page with an updated revision date. The policy in effect at the time of your purchase will apply to that transaction.

If you have any questions about this refund policy, please contact us at support@thenoteaudio.com.